ActivClient Agent

The ActivClient Agent starts automatically with the system and monitors security device activity, including reader connections, token insertion, usage, and removal.

It also provides quick access to the following features:

• ActivClient Console

• ActivClient online documentation

• Log folder

• Clear Cache functionality

• Forget PINs functionality

• ActivClient Diagnostics

Accessing the ActivClient Agent

To access the ActivClient Agent:

1. Right-click the ActivClient Agent icon in the Windows system tray.

   

   If you don't see the icon:

   1. Click the arrow in the system tray to show hidden icons.

      

   2. If the icon is hidden, you can drag it into the visible area of the system tray.

      

   3. If the icon isn't present at all, open the Windows Start menu.

   4. Expand the ActivClient folder.

      

   5. Select ActivClient Agent.

 

The icon changes based on the security device activity:

	Recognized token connected
	No token detected in the connected reader
	No reader detected
	Token connected but not recognized

ActivClient Agent Functionalities

To access available commands, right-click the ActivClient Agent icon in the Windows notification area (system tray):

ActivClient Agent Menu Options

Command	Description
Open Console	Launches the ActivClient Console.
Documentation	Opens the ActivClient documentation link in the default web browser.
Advanced	Expands to show advanced functions (listed below): Clear Cache Forget PINs Open Log Folder Diagnostics
Clear Cache (Advanced)	Clears all caches for all connected tokens Note: This is different from the Clear Cache option in the ActivClient Console, which clears the caches for the selected token only.
Forget PINs (Advanced)	Clears the cached PIN information for all connected tokens.
Open Log Folder (Advanced)	Opens the folder containing ActivClient logs in File Explorer.
Diagnostics (Advanced)	Runs a diagnostic check of ActivClient and opens the resulting log file.