Managing Authentication Methods

The Self Service Portal allows users to independently manage their authentication methods and resolve login issues.

You can manage and resolve issues with your Authentication Methods as follows:

• Change Password in Password Authentication

• Replace Device in HID Approve Authentication

• Unlock in OTP Token Authentication

• Report Lost in OTP Token Authentication.

• Resynchronize device counter in OTP Token Authentication

For contactless cards, only one contactless card can be enrolled at a time. To authenticate using a contactless card based on a different technology, you need to re-enroll it. This will replace the existing registered contactless card with the new one.

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