View Requests

Prerequisites:  You have:

  • A valid license for the FIDO Provisioning service

    To purchase new licenses or renew existing ones, contact your HID Account Manager.

  • The Administrator, Device Service Administrator or View Only role, or at least the View Provisioning Request privilege

    If required, you might also need the following privileges:

    • View Initial PIN

    • Download Provisioned Users

  1. Sign in to Customer Central.

  2. Expand Passkey Management passkey management icon in the left menu and select Provisioning.

    list of provisioning requests

  3. Enter the name (or part of the name) of the request in the Search bar to locate a specific request.

    The list is dynamically updated with the corresponding request(s).

    Alternatively, you can sort the data in each column by clicking the column title.

  4. You can also FILTER the list of requests by their status:

    Passkey Management request filters

    • Pending - device enrollment is pending for all of the defined users

    • In Process - device enrollment is partially completed with pending enrollment for one or more of the defined users

    • Completed - devices have been successfully enrolled for all the defined users

    • Failed - device enrollment failed for one or more of the defined users

  5. From the request's menu icon Request menu icon, you can access the following options:

  6. Click on the Request Name to view the details of the request.

    • Requests configured with random PINs:

      Passkey Management request details random PINs

    • Requests configured with static PINs:

      Passkey Management request details static PIN

  7. Enter the name (or part of the name) of the user in the Search bar to locate a specific user.

    The list is dynamically updated with the corresponding user(s).

    Alternatively, you can sort the data in each column by clicking the column title.

  8. You can also FILTER the list of users by their enrollment status:

    Passkey Management request users filters

    • Pending - device enrollment pending for the user

    • Success - device was successfully enrolled for the user

    • Failed - device enrollment failed for the user

  9. To view the Initial PIN, click the eye icon Device Management view PIN icon in the:

    • User's row in the Users list for requests configured with random PINs

    • Request Details for requests configured with static PINs

  10. To generate a summary report for Completed or Failed requests, click DOWNLOAD.

    The report (.csv) filename is <Provisioning request>_<date>_<time> and contains:

    • User names

    • Display names

    • Device IDs

    • Initial PINs

    • Request status (number of successful, failed and pending provisions)

    • Error reason (if failed)

    Note: The DOWNLOAD button is not available for requests in the Pending or In Process state.