Getting Started

Customer Central is a unified hub allowing to manage your HID services and products in a single portal.

home icon

Home - view the status of your subscribed services

Passkey Management icon

Passkey Management:

  • Provision FIDO-compatible Crescendo devices (device-bound passkeys) to your users

  • Unlock FIDO device PINs
inventory icon

Inventory - search for and view the status of the devices in your inventory
HID Integration Service icon

HID Integration Service - onboard and manage your end-customers
administration icon

Administration:

  • Create and manage administrative users

  • Assign roles or permissions to ensure secure, role-based access to services
service settings icon

Service Settings - configure the connection to your user directories for device enrollment
downloads icon

Downloads - download the Customer Central applications:
Note: The following features will be available in a future version:

  • License Management - monitor the status of your licenses

  • Product Downloads - access your licensed products and updates

  • Service Management - view your contracts and services and manage renewals

About Subscriptions and Licenses

The HID services are subscription-based and require valid licenses to access the following services:

  • FIDO Provisioning (and application)

  • Device Unlock (and application)

If no valid licenses are available, the corresponding services are unavailable or hidden.

To purchase new licenses or renew existing ones, contact your HID Account Manager.

Note: The User Management services do not require a license.

Your First Steps

  1. Set Up Your Account

  2. Configuring Customer Central for Passkey Management

  3. Managing User Accounts