Performing Help Desk Operations
The AAA Server Help Desk enables operators to manage issues with user’s authentication devices and/or rights.
| Tasks | Actions |
|---|---|
| Processing lost/stolen/damaged devices | Select a User in Help Desk |
| Set a Temporary Password | |
| Set a PIN Code | |
| Activate SMS Backup Authentication | |
| Deactivate emergency access | Remove a Temporary Password |
| Disable SMS Backup Authentication | |
| Resynchronize an Authentication Device | |
| Lock a user’s device | Lock a Device |
| Process a locked device | Unlock Device/PIN Code |
| Process access problems | Resynchronize an Authentication Device |
| Unlock Devices and Reset Number of Tries | |
| Unlock a user’s device | Unlock Devices and Reset Number of Tries |
