Log On to the Web Self Help Desk

To connect to the Web Self Help Desk, either:

  • Open your browser, and enter the Web Self Help Desk server URL provided by your administrator:
    https://<IP address or hostname>:<port>/4tress-aaa/helpdesk/sd_login

  • Click Start, point to All Programs, ActivIdentity, and AAA, and then click Connect to AAA Web Self Desk.

The Web Self Help Desk logon page is displayed.

The authentication methods available depend on the configuration defined by the administrator. The following is an example of the logon page:

Select your authentication method, enter your username, and then click OK.

Log on with Challenge/Response

This authentication mode is available only if you have a device or token. If you do not, select a different authentication method.

The Challenge is displayed in the following page:

 

  1. Generate a response to the challenge and enter that response in the response field.
  2. Click OK.

Log on with a LDAP Password

You are prompted for your LDAP (network) password:

 

  1. Enter your LDAP password in the field.
  2. Click OK.

Log on with Security Questions/Answers

This authentication mode is available only if you have previously set your responses to the questions. If you have not, you are asked to select a different authentication method.

The security questions set by your administrator display and can vary from those illustrated below:

 

  1. Enter your responses to the questions displayed on the page.
  2. Click OK.
Note: If you have not set answers to the security questions and are required to do so, you are prompted to set them:

 

Enter your responses, then click Set.

First Steps After Logon

Note: Use the Back button on the interface rather than on your browser to return to the previous page.

If you do not already have a device assigned to you, you are requested to select the type of device to activate:

 

The available device types vary depending on the configuration set by your administrator.

Important: If the device already assigned to you is an ActivID PC, Mobile or Web Soft Token, you are automatically guided through the HID Approve Token enrollment process. Once complete, your ActivID Soft Token is unassigned, and you can use your HID Approve Token to perform the same functions that were previously performed with your soft token.

If you already have a device assigned to you, the Web Self Help Desk main page is displayed.

If you have more than one device, you can select the device you want to manage:

 

The available operations vary depending on the type of device and Web Self Help Desk configuration. They are organized into the following categories:

Device-specific operations:

Other operations:

 

Click the Logout icon to exit the Web Self Help Desk.